Connectors

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BugHerd

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Triage the BugHerd feedback inbox
Report

Know what is in the BugHerd inbox and what to fix first

For teams handling client feedback who want their AI assistant to triage the BugHerd inbox and recommend an action for each item.

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Triage the BugHerd feedback inbox
Triage the feedback inbox for the Contoso website BugHerd project from the last 30 days.
18 feedback items in Contoso website from the last 30 days: 9 bugs, 4 change requests, 2 questions and 3 noise. - Fix now: task 512, Checkout fails on mobile, proposed critical - Merge: task 518 duplicates task 509, same broken link on Pricing - Needs more information: task 520, It looks wrong Want the full triage table with proposed assignees?
BugHerd
Sample figures. Your results come from your own account.
bugherd-get-projects
bugherd-get-feedback
bugherd-get-users

On this page

The problem

The problem

The prompt

Who it's for

How it works

Tools used

Connector

BugHerd

BugHerd
Run it on your own BugHerd data.

Connect BugHerd, pick your AI tool and paste the prompt.

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The problem

Serious feedback waits behind cosmetic notes

Client feedback in BugHerd arrives as a mix of bugs, change requests, questions, duplicates and test clicks. Sorting it means reading every item, and serious issues can sit in the inbox behind cosmetic ones.

Without PopdockAI

  • Read every inbox item to work out what it is
  • Judge severity from who sent it, not what it says
  • Spot duplicates and test clicks by memory
  • Leave serious issues waiting behind small ones

With PopdockAI

  • Each item is classed as bug, change request, question or noise
  • Severity comes from the description, not the reporter
  • Duplicates are spotted and owners come from real users
  • The three items to handle first are named, nothing changed

The prompt

Use this prompt

Copy it into any AI tool connected to PopdockAI. Swap the values in braces for your own.

Prompt
**Objective:** Triage the feedback inbox of the BugHerd project `{project-name}`, looking at feedback created in the last `{lookback-days}` days (default 30), and recommend what to do with each item.

**Step 1: Find the project**

Call `bugherd-get-projects` with `name.contains` set to `{project-name}`. If nothing matches, say so and stop. If more than one project matches, list their names and project-id values and ask which one is meant; do not guess. Use the matching project's project-id in every later call.

**Step 2: Read the inbox**

Call `bugherd-get-feedback` with `project-id` and `created.from` set to today minus the lookback. Set `max-records` to 200.

**Step 3: Assess each item**

* Read the title and description and decide whether it is a bug, a change request, a question or noise (duplicate, test, spam).
* Propose a severity (critical, important, normal or minor): critical means the site is broken or unusable for many people, important means a visible defect on a key page, normal means a defect with a workaround, minor means cosmetic.
* Spot duplicates: items describing the same problem on the same page.
* If the item already has an assignee, keep it unless it is clearly wrong. To suggest one, call `bugherd-get-users` once and pick from that list; never invent a person.

**Step 4: Report**

A table with columns: task number, title, requester email, current severity, proposed severity, type, proposed assignee, recommended action (move to backlog, fix now, merge with task N, close). Below it, one short paragraph with the three items to deal with first and why.

**Rules & Guidelines:**

* Do not call any write tool: `bugherd-add-task`, `bugherd-add-feedback`, `bugherd-update-task`, `bugherd-move-task`, `bugherd-add-comment`, `bugherd-add-attachment-from-url`, `bugherd-add-project`, `bugherd-update-project`, `bugherd-add-project-member`, `bugherd-add-guest-to-project`. This prompt is read-only.
* Base severity on what the description says, not on who reported it.
* If a description is too thin to judge, say "needs more information" rather than guessing.

**Validation:**

* If the inbox is empty for the period, say so and stop.
* If the project has no feedback tool data because the project is inactive, say that.

Who it's for

One answer, three teams that use it

Support leads

Find the serious reports first

See which client feedback is a real bug and which three items need attention today.

Triage the Fabrikam Shop BugHerd inbox for the last 14 days and tell me what to handle first.

Project managers

Separate bugs from change requests

Know which feedback is a bug and which is new scope before you talk to the client.

Which items in the Northwind Traders site BugHerd inbox are change requests rather than bugs?

Account managers

Answer client questions quickly

Pick out the questions in the inbox so clients get answers instead of waiting for triage.

List the questions and items needing more information in the Contoso Portal BugHerd inbox this month.

How it works

What PopdockAI does when you ask

You name the project and period, and your AI assistant reads the BugHerd inbox and recommends an action for each item. It only reads, so no task is changed.

01

Ask

You name the project and how many days back to look.

Your AI tool

02

Read

It reads the feedback inbox for that period.

bugherd-get-projects
bugherd-get-feedback

03

Assess

It classifies each item, proposes severity and an assignee, and spots duplicates.

bugherd-get-users

04

Report

You get a table of recommended actions and the three items to handle first.

Your AI tool

What PopdockAI provides

The tools behind the answer

Ready made tools for BugHerd and one secure connection to your AI tool. No code, no exports.

get-data

bugherd-get-projects

Returns BugHerd projects with their website, owner, visibility and status. Filter by project ID, name, owner or active status.
get-data

bugherd-get-feedback

Returns feedback waiting in BugHerd feedback inboxes, with the same fields and filters as tasks: project, task number, title, status, severity, assignee, requester email, external ID and dates.
get-data

bugherd-get-users

Returns the members of the BugHerd organization with their display name and email. Filter by email or name.
Read only.Nothing in BugHerd Changes

This report is built from Get data tools only. PopdockAI applies the row, field and parameter rules your admin sets, and every query is written to the audit trail.

How Popdock AI secures your data

The outcome

Know what is in the inbox and what comes first

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Get a live demo

Related use cases

More ways to put this data to work

All Ramp use cases

One prompt template with infinite possibilities.

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Your AI assistant adapts its approach, tone, and capabilities to match each unique context while you maintain a single, manageable workflow.

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